Discover the education and skills requirements to pursue a career as an ICT support officer. Learn about industry growth, salary potential, and employment opportunities within Australia.
Overview
ICT support officers assist with the installation, operation, management, and maintenance of a business’ ICT systems – including computers, software, and communication and network technologies. They perform front-line work in responding to support requests, assisting users with technical issues through desktop software, e-mail, and phone conversations.
ICT support officers ensure all applications and equipment are in efficient operation, replacing or repairing peripheral devices (i.e. printers, modems, routers) when necessary. They often liaise with the ICT manager, their team, and other employees throughout the organisation.
ICT support technicians can expect very strong industry growth in the coming years, with an expected increase of 65,800 workers in 2018 to 77,900 by 2023.
Key Skills
- A thorough knowledge of computer systems, hardware, and software; and experience in implementing, operating, and maintaining them
- Excellent customer service skills, with the ability to offer technical help using plain, easy-to-understand language
- Outstanding problem-solving skills; able to actively listen and critically propose solutions
- A collaborative, team mindset; able to co-ordinate or escalate tasks within IT staff as necessary
- An active, continual learner – can keep up-to-date with the latest issues and developments of the ICT field
- Relationship-building skills; able to gain users’ trust and ensure all their needs are met (or exceeded)
Quick Facts
ICT support technicians make up a large occupation, with weekly earning slightly higher than the all-jobs average. Entry-level professionals typically start from a lower salary range, which increases as their experience grows. Most work full-time, with job opportunities found across Australia.
Salary Range
$41,000 – $71,000 (Median: $54,000)*
*Source: Payscale
Average Weekly Hours
41 hours (vs. all jobs average of 44 hours)*
*Source: Job Outlook
Main Industries
Professional, Scientific, and Technical Services; Education and Training, and Public Administration and Safety
Most Common Qualification Level
30.8% hold a Bachelor’s Degree
STUDY PATHWAYS
Getting the skills you need is simple by studying one of our information technology courses below.
- ICT50615 – Diploma of Website Development
- ICT50118 – Diploma of Information Technology
- Certified Cybersecurity Professional
*Sources: payscale.com.au and joboutlook.gov.au – All information is to be used as a guide only, and are accurate at the time of publication.
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Industry Partnerships
A BALANCED APPROACH TO TRAINING WITH DDLS
DDLS is Australia’s largest provider of corporate IT and process training, with the widest portfolio of strategic partners and courses in Australia. For more than 25 years, DDLS has been an award-winning non-accredited training provider, spanning across Australia and into Asia.
DDLS partners with world-class companies to help organisations and individuals in the IT industry remain up-to-date with new processes, technology and platforms to reduce risk and enable efficient business practices.
GAIN A COMPETITIVE EDGE WITH THE MICROSOFT IMAGINE ACADEMY
Azure Dev Tools for Teaching provides developer tools and learning resources that students need to build their cloud-based skills. It also allows students to build, deploy, and manage applications with comprehensive Azure cloud services. Whether you’re a student getting started, or just interested in building cloud-based skills in your community, this platform has got the cloud development resources you need. Azure based tools and environments are profoundly used during the AIICT learning cycle and assist the students in becoming familiar with the Microsoft Azure environment utilised in the IT industry.
Specifically designed around building your expertise in today’s most popular technologies, the Microsoft Imagine Academy is focused on helping you to gain Microsoft Certification, a globally recognised credential that will give you a distinctive edge in the competitive job market.
SUPPLEMENT YOUR QUALIFICATION WITH LINKEDIN LEARNING
As an AIICT student, you will gain unlimited access to the global leader in online video training, Linkedin Learning, an on-demand library of high-quality instructional videos covering a vast range of software, business and creative skills. LinkedIn Learning combines industry-leading content from Lynda.com with personalized course recommendations based on insights from LinkedIn’s network.
GLOBALLY RECOGNISED CERTIFICATIONS TO PUT YOU AHEAD OF THE COMPETITION
For our Certified Cybersecurity Professional course offering, AIICT has partnered with the Computing Technology Industry Association (CompTIA). CompTIA is the leading provider of vendor-neutral IT certifications in the world. These certifications are accredited by International Organisation for Standardisation and the American National Standards Institute (ISO/ANSI)