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ICT40120 Certificate IV in Information Technology
(Systems Administration Support)

15 months
19th April 2023
100% online learning
20 units / 4 streams
Nationally Recognised Training logo
Australian Qualifications Framework logo

Course overview

Our ICT40120 Certificate IV in Information Technology (Systems Administration Support) provides a solid base of knowledge and highly regarded skills to equip you for a range of ICT roles. With technology at the heart of every modern organisation, broad technical skills that keep hardware, software and networks up and running are more important than ever. And they are in demand.

You will become proficient in supporting clients to resolve ICT problems, gaining skills including critical thinking, project support, systems administration support, maintenance, fault finding and troubleshooting. This course has been enhanced with new units including cyber security requirements and an introduction to programming, which are emerging as critical skills for Information and Communications Technology (ICT) professionals.

You’ll become proficient in supporting information systems and software including Microsoft Windows Desktop Operating Systems, Microsoft Server Operating Systems and Virtualisation Platforms.

If you want to develop in-demand skills in systems administration, technical support and cyber security, suitable for a wide range of roles in IT, this Certificate is the ideal starting point.

The benefits of completing an IT Certificate with AIICT

If you want to, or are currently administering or conducting technician work, this qualification could be for you

Recognition of the knowledge and skills you have worked hard to obtain

Develop and master the skills you need to progress your career in IT

Achieve recognition for the on-the-job skills and experience you have developed to date

Opportunity to use your existing knowledge and training to develop further tangible skills

Course Structure

ICT40120 Certificate IV in Information Technology (Systems Administration Support)
15 months
100% online learning
20 units / 4 streams
Unit codeUnit name
ICTICT426Identify and evaluate emerging technologies and practices
ICTICT443Work collaboratively in the ICT industry
ICTPRG302Apply introductory programming techniques
ICTNWK422Install and manage servers
ICTNWK420Install and configure virtual machines
Unit codeUnit name
ICTSAS442Provide first-level remote help desk support
ICTSAS432Identify and resolve client ICT problems
ICTSAS446Fault find and troubleshoot ICT equipment, hardware and software problems
BSBCRT404Apply advanced critical thinking to work processes
ICTICT451Comply with IP, ethics and privacy policies in ICT environments
Unit codeUnit name
ICTICT445Connect and configure devices and hardware components
ICTNWK427Configure desktop environments
ICTSAS441Support ICT system software
ICTSAS443Support operating system users and troubleshoot applications
ICTSAS436Evaluate ICT system status
Unit codeUnit name
ICTSAS438Implement maintenance procedures
ICTICT440Develop service level agreements
BSBXCS404Contribute to cyber security risk management
ICTICT424Address cyber security requirements
ICTPMG411Support small scale ICT projects

Enrolment information

AIICT holds regular induction and orientation sessions, plus rolling starts for workshops and tutorials, so you can start learning when it suits you. Eligibility Requirements apply.

A course advisor will call to chat about your course and set up a time for you to get started

You will then be invited to complete the Student Enrolment process which includes a Pre-Enrolment Profile

Once your enrolment process has been submitted, your course advisor will contact you

If all your documentation is in order, you will then be invited to attend an online orientation

Payment information

Upfront Payment

Pay a once-off $4,365 fee.
The Full Fee includes a 10% discount - a saving of $485.

Fortnightly Plan

Pay 26 fortnightly payments of $186.54 for the duration of the course.

Monthly Plan

Pay 12 monthly payments of $404.17 for the duration of the course.

ZipMoney: Study now, Pay later

Pay 12 or 18 monthly payments
Course total $4,850 + ZipMoney fees
For more information about ZipMoney CLICK HERE

If you have any questions about how the payment plan works, simply reach out to our customer service team on 1800 515 110 or email us at [email protected].


Plenty of workers in the IT support field carry a vocational education and training (VET) qualification. According to Labour Market Insights, 32.4% hold either a Certificate III, Certificate IV, Diploma, or Advanced Diploma qualification. Pursuing such training is often recommended for this field, as it equips you with the essentials in IT management and client support while verifying your skills as “industry standard” for the job market.

Additionally, VET qualifications are typically highly flexible and are completed in a shorter timeframe compared to traditional degrees – quickly arming you with the job-ready skills you need to start pursuing job opportunities. AIICT is an example of training provider that offers such credentials through flexible online courses.

Apprenticeships and traineeships are also available in this field, allowing you to train on-the-job towards a qualification. Such pathways are also favoured for their ability to offer formal training while giving you a first-hand look into the actual industry and work environment.

The field of IT support is dedicated to providing a company’s users, clients, and/or customers with the assistance they need to effectively use, manage, and maintain their ICT hardware and software. Those in this profession will typically spend their time answering inquiries and support requests over the phone, through e-mails, or via instant messaging, helping diagnose and resolve technical problems. They may then compile reports about these issues for business review.

On top of remote assistance, IT support specialists may also help in physically installing and configuring a company’s hardware, software, network systems, and peripheral equipment (i.e. printers and scanners). They may also be responsible for repairing and upgrading technology as necessary, as well testing any new equipment introduced. Plenty of IT support professionals also perform regular maintenance of computer systems by monitoring their performance and assessing any potential risks or vulnerabilities.

Depending on your role in the industry, you may also be tasked with training company staff to properly use the IT tools and systems at their disposal. The sector is thus heavily client-facing, relying on workers having excellent customer service skills.

Successful IT support professionals are excellent communicators, as much of their work is focused on assisting others with ICT-related use and maintenance. Having the skills to explain technicalities in a clear, concise, and jargon-free manner is thus essential. Strong customer service skills go hand-in-hand with this, as you’ll need the patience and interpersonal skills to navigate a user’s technical problems and provide satisfactory solutions.

Thus, IT support specialists are also keen problem-solvers, and are able to approach issues in a critical, logical manner. They also have an excellent eye for detail, helping them not only break down user issues but also assess IT systems for any potential risks or security weaknesses.

Of course, a comprehensive knowledge of the field is critical. Reliable IT support workers require through expertise of computer systems and how they work, along with common solutions; emerging technologies; and when to replace or upgrade existing equipment or software.

AIICT’s IT support courses will explore all the essentials of providing ICT-related client assistance, including:

  • Providing first-level, remote help desk support

  • Troubleshooting IT equipment, hardware, and software

  • Identifying and reporting online security threats

  • Troubleshooting applications and OS users

  • Server/network installation, management, and maintenance

Additionally, you’ll explore other specialised areas of cyber security and networking. The potential skills you’ll build may include:

  • Network systems administration

  • Introductory programming

  • Cyber security risk management

  • Developing simple web pages

Talk to an advisor

Request a callback from one of our advisors to ask questions or discuss about your study options.

100% online learning

Our industry-leading ICT courses and web-based learning environment are available to you 24/7.

Payment plans available

With our simple payment plans, you only pay for what you study, making it simple and affordable to study ICT.

Support every step of the way

Our team will make sure you finish what you start, with support from ICT instructors and staff at every step.