If you're looking for a job in the tech industry, there are a lot of different paths you can take. One of which is specialising in today's most popular business software.
Salesforce is a cloud-based customer relationship management (CRM) software, and it's rapidly becoming an essential tool for companies of all sizes. In fact, the countless applications under its platform are one of, if not the, most used cloud solutions in the workplace.
Regardless of your desired career path, learning to make the most out of this game-changing platform makes one more desirable in today's competitive job marketplace.
AIICT now offers individuals a way to learn more about this solution. And below, we'll explore more about this new course and some of the career opportunities you can expect to pursue after you've completed it.
Customer relationship management (CRM) is a set of practices, strategies and technologies that allow businesses to manage customer interactions. Salesforce is one of the most popular CRM systems in the world. In fact, it is the leader in the space, with 23.8% of the market as of 2021.
The platform does more than just manage a company's sales team. Salesforce is a powerful tool that can be used to manage the entire customer lifecycle. This includes everything from lead generation and marketing automation to customer service and e-commerce. It's also a great way to analyse data, allowing you to make better decisions based on what your customers are saying about you online. Popular business solutions such as Slack, Tableau and Heroku are also part of the Salesforce ecosystem.
Because of its importance in business, those who master it will likely gain a competitive edge. Thus, the Australian Institute of ICT (AIICT) has launched the Certified Salesforce Professional (Administrator) Course. This new offering is a foundation-level learning path to help you kick off your career in the Salesforce ecosystem. The course will give you an insider's look at how it works. From there, you’ll learn how to develop custom applications with their platform app builder.
On top of that, the course teaches you to effectively oversee an organisation's Salesforce dashboard using business logic and process automation. All in all, the Certified Salesforce Professional (Administrator) course prepares you to take the Salesforce Certified Advanced Administrator exam -- a perfect addition to your resume.
Our tailor-made program gives you access to our dedicated mentors – experts in the industry who will guide you through your course content and connect you with the latest resources, tools and communities. And beyond learning, AIICT's unique Industry Partner Program prepares you for job readiness and connects you with businesses looking to recruit front-line professionals in the field.
What career opportunities are available for those who earn this certification?
Graduates of this course can land a variety of jobs across different industries. Some of these are:
Salesforce Administrators are responsible for managing the day-to-day operations of their organisations Salesforce platforms. They oversee its security and functionality. And on top of that, they also maintain the system by performing regular maintenance, testing, and upgrading it as needed. Their extensive knowledge of the platform makes them valuable as they provide customer support, create opportunities for sales teams to close deals, and provide an internal portal for employees to access their company’s data.
Salesforce Administrators are paid well for their contributions to the success of their companies. The average base salary for this position in Australia is $100,035 per year.
No two businesses are the same - especially in the sales and marketing departments. Each one has specific metrics and goals in mind. Thus, Salesforce allows them to easily have custom-built applications within their own platform.
Salesforce Developers build these custom applications, which other sales and marketing teams can use. They apply their intimate knowledge of Salesforce and critical thinking skills to build the right apps for the right tasks.
This job offers flexibility as you can either work for a specific company full-time or be hired on a per-project basis.
When a company wants to start using Salesforce, it might feel intimidated by the many features it offers. They need someone to help them understand the platform and set it up properly.
Salesforce Consultants are a bridge between clients and developers, helping them set up their accounts according to their needs. They would work with clients to analyse their business goals and processes, identify pain points that using Salesforce could help solve, and then design and implement solutions. They are also responsible for training employees on how to use Salesforce effectively so they can get more out of it.
Just like Salesforce developers, a Salesforce consultant can be an employee of a company or may work as a contractor. The average salary of a Salesforce Consultant in Australia is $121,583 per year.
As mentioned, AIICT now offers the Certified Salesforce Professional (Administrator) for those who want to get ahead in their career and get a job with one of the most popular cloud-based CRM platforms in the world.
This course will be delivered to you 100% online, allowing you the flexibility to learn at your own pace and schedule.
Take the first step in securing a Salesforce career, and enquire with us on the course.