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Certified Salesforce Professional (Administrator)

3 - 5 months
8th February 2023
100% online learning
Salesforce Administrator, Platform App Builder, Advanced Administrator
Certified Salesforce Professional Administrator

Course overview

With an increasing demand for Salesforce Administrators, the Australian Institute of
ICT (AIICT) has launched a new course. The course is a foundation-level learning path
to help you kick off your career in the Salesforce ecosystem.

This is a skill with increasing demand from employers – the IDC forecasts that the
use of cloud services of Salesforce and its ecosystem will create new revenues for
customers that will add up to $1.56 trillion worldwide by 2026. This revenue will lead
to the creation of 9.3 million new jobs, including 3.8 million direct jobs and 5.5 million
indirect/induced jobs.

In our tailor-made program, you will have access to our dedicated mentors – experts
in the industry who will guide you through your course content and connect you with
the latest resources, tools and communities. Our unique Industry Partner Program
prepares you for job readiness and connects you with businesses looking to recruit
front-line professionals in the field.

The benefits of completing AIICT's Certified Salesforce Professional (Administrator) Course

Salesforce designs cloud-based software to help businesses generate more leads,
close more deals, drive sales, track and analyse data, and offer superior customer
service. Salesforce offers a suite of products, that connects sales, service, marketing,
IT, and commerce under one system so that everyone within an organization can
access customer information and use it to perform duties.

Salesforce Administrators solve business problems by customizing the Salesforce
Platform. They build, configure, and automate technology solutions to deliver business
value. They work with stakeholders to define system requirements and customize
the platform. Most importantly, they enable users to get the most out of Salesforce

Salesforce Administrators best understand how to make the platform work for their
company’s goals. Some organizations may employ just one admin; some employ
many people in this role.

Core responsibilities include supporting users, managing data, maintaining security
standards, and delivering actionable analytics. A Salesforce Administrator’s colleagues
can rely on them to:
• Maintain the platform
• Make it as easy as possible for users of any technical level to use Salesforce
• Stay updated on the platform’s new tools, capabilities, and updates

Think of Certified Salesforce Administrator as your trusted advisors on all things
Salesforce. They are a vital bridge between business and technology projects.

The benefits of completing the Certified Salesforce Professional (Administrator) course:

Flexible Study

Start together, finish whenever: start your study at the same time, then move through the course at your own pace.

Recognition of on-the-job skills

Achieve recognition for the on-the-job skills and experience you have developed to date

Develop and master skills

Develop and master the skills you need to progress your career in IT

Industry Partner Program

On course completion, we’ll connect you with potential employers via our Industry Partner Program.

Course Structure

Certified Salesforce Professional (Administrator)
3 - 5 months
100% online learning
Salesforce Administrator, Platform App Builder, Advanced Administrator

This course is designed for anyone who is interested in starting their Salesforce administrator career and for those who are planning to take the Salesforce Administrator Certification.

When you complete this course, you will be able to:
• Understand the different exam objectives and their weighting on the exam
• Know which product areas to focus on to best prepare for your exam
• How to approach exam questions
• Additional resources available to help prepare for the exam

Certification Preparation for Platform App Builder is ideal for anyone who is interested in developing custom applications on the Lightning Platform, sharpening the development, deployment, and administrative skills required to succeed as Salesforce Certified Platform App Builder.

When you complete this course, you will be able to:
• Architect and manage the correct data model based on business requirements
• Configure application security
• Define business logic and process automation declaratively
• Design user interfaces
• Customize applications for mobile use and Lightning

This course is ideal for any administrator who has an interest in starting the development of their Salesforce CRM administration, Sales and Service Cloud management, and process automation skills, and who ultimately wants to succeed at the Salesforce Certified Advanced Administrator exam.

When you complete this course, you will be able to:
• Configure data and application security
• Describe Sales Cloud and Service Cloud applications
• Implement business logic and process automation
• Build advanced reports and dashboards
• Apply data management best practices

Soft skills in working and communicating with different personalities, introduction to emotional intelligence, becoming a change leader and change management.

Industry partner program

AIICT Industry Partner Program is designed to provide you with the tools you need to launch a fulfilling and well-paid IT career.

By enrolling in the course, you will be eligible to take part in the Industry Partner Program, where we connect you with those recruiting for front-line roles in the market.

Learn more

Enrolment information

The course requires no prerequisites; even if you are brand new to the industry, with the right attitude and appetite to learn, you will be able to join the course.

You will begin your study in a cohort with your fellow students – from there, you will have twelve months to complete the course, entirely at your own pace.

Tech Requirements

While there are no prerequisites for the course, you will need to have access to a laptop or desktop computer with a reliable internet connection.

AIICT accepts no responsibility for personal electronic devices that are utilised for the course and undertakes no responsibility to investigate their damage.


The course includes three certifications, that can be undertaken in-person at a testing center near you or via online proctored environment. Exam fees are included in the cost of the course.

AIICT provides you with exam vouchers in order to register for these exams.

What happens next?

A course advisor will call to chat about your course and set up a time for you to get started

You will then be invited to complete the Student Enrolment process which includes a Pre-Enrolment Profile

Once your enrolment process has been submitted, your course advisor will contact you

If all your documentation is in order, you will then be invited to attend an online orientation

Payment information

EOFY Offer - 20% Off Upfront Payment | 10% Payment Plan - Expires 30.6.2023

Upfront Payment

Pay a once-off $4,544 fee.
Includes a 20% discount - a saving of $1,136.

Fortnightly Payment Plan 10% Off

Pay 18 fortnightly payments of $284 for the duration of the course. Includes a 10% discount - a saving of $568.

Monthly Payment Plan 10% Off

Pay 8 monthly payments of $639 for the duration of the course. Includes a 10% discount - a saving of $568.

ZipMoney: Study now, Pay later 10% Off

Pay 12 or 18 monthly payments
Course total $5,112 + ZipMoney fees. Includes a 10% discount - a saving of $568.

For more information about ZipMoney CLICK HERE


Step One: Enrol in an AIICT course and towards the end of your course, opt into the Industry Partner Program when you access the invitation in StudySpot.

Step Two: Once you opt into the program, our service partner will contact you to help you with the services available in the program.

Step Three: Once you complete working on your portfolio and have uploaded all updated documents in the Cynaptx portal, you will then be able to view all jobs and employers will be able to view your profile as well.

Online study is a lot like regular study, just without the face-to-face element.

Much like regular study, you will still have a trainer. Your trainer is a professional in their field and will use their industry skills and experience to help you navigate through your course and add context to your studies. Despite not being face-to-face, you are still able to set up a regular time to meet with your trainer via Skype or email or SMS.

You will have 24/7 access to an interactive, secure e-Learning platform called StudySpot. StudySpot is where you will be able to view your webinars, access your learning materials, contribute to discussion forums and submit your assessments. You will also have unlimited access to a wide repository of learning materials through LinkedIn Learning and Microsoft Learning Academy to support your studies.

If you meet the entry requirements to study a course, you can complete your enrolment in 3 simple stages.

Stage One: Register your interest for a course. If you request more information, you will receive a phone call from one of our course advisors. If you have selected 'Secure your seat' you can then move onto your online enrolment.

Stage Two: You will need to complete a Student Enrolment Agreement, a Pre Enrolment Profile, and a Capability Quiz, as well as provide any supporting documentation and identification to validate your application.

Stage Three: You will complete a Kick Start Workshop to get started in the course. If all your documentation is in order you will then be enrolled and ready to start studying!

Job hunting process is different for everyone. The Industry Partner Program’s commitment is to connect our students with our partners that will help you build your professional identity and take you through the Interview preparation process.

You will apply all that you have learned from our partners to increase your chances of getting your dream job.

Talk to an advisor

Request a callback from one of our advisors to ask questions or discuss about your study options.

100% online learning

Our industry-leading ICT courses and web-based learning environment are available to you 24/7.

Payment plans available

With our simple payment plans, you only pay for what you study, making it simple and affordable to study ICT.

Support every step of the way

Our team will make sure you finish what you start, with support from ICT instructors and staff at every step.