Discover the daily duties, required skills, and salary potential of working in ICT network support. Learn about industry growth and educational requirements, along with the best fields for employment opportunity.
ICT professionals working in network support offer technical assistance on computer network-related issues. Their main duties involve keeping a business’ network systems safe and efficient; addressing any evident bugs, viruses, or software crashes, and resolving such incidents.
Analysis, testing, and troubleshooting of networks can include (but are not limited to) local area networks (LANs), wide area networks (WANs), internet systems, or segments of a network system. They may also be responsible for the backup and recovery of network data, configuring network security settings (and access permissions), and integrating new hardware or software to existing network systems.
Computer network professionals can expect very strong industry growth in the coming years, with an expected increase of 31,600 workers in 2018 to 35,200 by 2023.
- A thorough knowledge of computer hardware (such as processors, circuit boards, routers, and modems) and software (such as firewalls, file management, and server application software)
- Excellent customer service and communication skills
- Ability to swiftly respond and analyse, evaluate, and solve problems as they come
- Knowledgeable in ICT compliance standards and evaluating whether one’s systems adhere to or fall below existing regulations
- Ability to keep updated on the latest ICT trends, practices, and developments, and apply this new knowledge to their current job duties
- Ability to train employees on the use of network-related software and system procedures
Computer network professionals make up a large occupation, with weekly earnings higher than the all-jobs average ($2,021 per week vs. $1,460, respectively). Salary progression is high, with ranges increasing as experience grow. Most work full-time, with job opportunities found across Australia.
$52,000 – $125,000 (Median: $78,000)*
Average Weekly Hours
42 hours (vs. all jobs average of 44 hours)*
Professional, Scientific, and Technical Services; Information Media and Telecommunications, and Education and Training.
Most Common Qualification Level
37.8% hold a Bachelor’s Degree
Getting the skills you need is simple by studying one of our information technology courses below.
- ICT50615 – Diploma of Website Development
- ICT50118 – Diploma of Information Technology
- Certified Cyber Security Professional
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A BALANCED APPROACH TO TRAINING WITH DDLS
DDLS is Australia’s largest provider of corporate IT and process training, with the widest portfolio of strategic partners and courses in Australia. For more than 25 years, DDLS has been an award-winning non-accredited training provider, spanning across Australia and into Asia.
DDLS partners with world-class companies to help organisations and individuals in the IT industry remain up-to-date with new processes, technology and platforms to reduce risk and enable efficient business practices.
GAIN A COMPETITIVE EDGE WITH THE MICROSOFT AZURE
Azure Dev Tools for Teaching provides developer tools and learning resources that students need to build their cloud-based skills. It also allows students to build, deploy, and manage applications with comprehensive Azure cloud services. Whether you’re a student getting started, or just interested in building cloud-based skills in your community, this platform has got the cloud development resources you need. Azure based tools and environments are profoundly used during the AIICT learning cycle and assist the students in becoming familiar with the Microsoft Azure environment utilised in the IT industry.
Specifically designed around building your expertise in today’s most popular technologies, the Microsoft Imagine Academy is focused on helping you to gain Microsoft Certification, a globally recognised credential that will give you a distinctive edge in the competitive job market.
GLOBALLY RECOGNISED CERTIFICATIONS TO PUT YOU AHEAD OF THE COMPETITION
For our Certified Cybersecurity Professional course offering, AIICT has partnered with the Computing Technology Industry Association (CompTIA). CompTIA is the leading provider of vendor-neutral IT certifications in the world. These certifications are accredited by International Organisation for Standardisation and the American National Standards Institute (ISO/ANSI)