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IT Service Management Professional

3 months
12th April 2023
100% online learning
ITIL® 4 Foundation

Course overview

Digital transformation has altered the IT landscape significantly in the past years. IT service management (ITSM) helps all organisations, regardless of the industry or business sector, provide IT services using the most efficient and economical methods.

With this in mind, the Australian Institute of ICT (AIICT) designed the IT Service Management Professional course to provide you with an end-to-end operating model for the creation, delivery and operation of tech-enabled products and services.

As part of the course curriculum, we will introduce you to the IT Infrastructure Library® (ITIL®) and prepare you to take the ITIL® 4 Foundation Certificate exam, eBook and exam voucher included.

ITIL® 4 is the most widely adopted approach for IT service management (ITSM) in the world. This certification will enhance your employment prospects and make your skills more competitive, demonstrating a clear understanding of how to create and deliver services for the modern digital world.

Whether you have worked in IT or are brand new in this space, this course provides comprehensive, practical, and proven guidance for establishing a service management system.

The benefits of completing AIICT's IT Service Management Professional Course

The ITIL® 4 Foundation course is a foundation-level learning path to help you kick off your career in IT, equipping you to work in a variety of roles across a range of industries. This is a skill with increasing demand from employers – with the rapid changes in the IT industry, organizations need a robust framework for IT service management to ensure high customer and employee satisfaction.

The course includes a valued and widely recognised certification to ensure you have the skills and the best chance of securing employment in this field.

This course will take 3 months to complete (with no prerequisites), and help you develop in-demand skills, positioning you for a rewarding career in technology project management.

In our tailor-made program, you will have access to our dedicated mentors – experts in the industry who will guide you through your course content and connect you with the latest resources, tools and communities.

Flexible Study

Start together, finish whenever: start your study at the same time, then move through the course at your own pace.

Recognition of on-the-job skills

Achieve recognition for the on-the-job skills and experience you have developed to date

Develop and master skills

Develop and master the skills you need to progress your career in IT

Industry Partner Program

On course completion, we’ll connect you with potential employers via our Industry Partner Program.

Course Structure

IT Service Management Professional
3 months
100% online learning
ITIL® 4 Foundation

The IT Service Management Professional course is made up of the ITIL® 4 Foundation certification, provided through PeopleCert. The course is comprised of the topics outlined below:

  • Overview of Service Management and the introduction to ITIL® (Information Technology Infrastructure Library).

  • Introduction to the mentality and culture of how to serve the clients, and the service economy and understand your role in the Service Value Chain.

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.

  • The guiding principles of ITIL® 4.

  • The four dimensions of Service Management.

  • Key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value.

Enrolment information

The course requires no prerequisites; even if you are brand new to the industry, with the right attitude and appetite to learn, you will be able to join the course.

You will begin your study in a cohort with your fellow students – from there, you will have twelve months to complete the course, entirely at your own pace.

Tech Requirements

While there are no prerequisites for the course, you will need to have access to a laptop or desktop computer with a reliable internet connection.

AIICT accepts no responsibility for personal electronic devices that are utilised for the course and undertakes no responsibility to investigate their damage.


The course includes one exam that need to be undertaken in-person at a testing centre near you, or in an online proctored environment. Exam fees are included in the cost of the course. AIICT provides you with exam vouchers to register for this exam.

What happens next?

A course advisor will call to chat about your course and set up a time for you to get started

You will then be invited to complete the Student Enrolment process which includes a Pre-Enrolment Profile

Once your enrolment process has been submitted, your course advisor will contact you

If all your documentation is in order, you will then be invited to attend an online orientation

Payment information

Upfront Payment

Pay a once-off $1980 fee.
The Full Fee includes a 20% discount - a saving of $495.

Fortnightly Payment Plan

Pay 6 fortnightly payments of $363 for the duration of the course.

Monthly Payment Plan

Pay 3 monthly payments of $726 for the duration of the course.

ZipMoney: Study now, Pay later

Pay 12 or 18 monthly payments
Course total $2,178 + ZipMoney fees

For more information about ZipMoney CLICK HERE


ITIL® 4 has been on AIICT’s ‘to do list’ for some time now.  Not only is the ITIL® 4 framework core to communications and process in the IT Industry – it’s been Lumify Work’s most popular course for the past 2 years.  This means that the Government, Large Corporates and Australian business are upskilling their teams (not just IT staff) every week in ITIL® 4.

The ITIL® 4 framework provides a common language and a structured approach to IT service management that can help organisations improve their efficiency, effectiveness, and customer satisfaction while also reducing costs.

Understanding and being proficient in the framework and processes of your future employer will help move you to the front of the interview queue.  If your future employer doesn’t currently follow the ITIL® 4 framework – you may be instrumental in introducing new processes and procedures to improve their IT services, reduce costs and improve their customer service.

Talk to an advisor

Request a callback from one of our advisors to ask questions or discuss about your study options.

100% online learning

Our industry-leading ICT courses and web-based learning environment are available to you 24/7.

Payment plans available

With our simple payment plans, you only pay for what you study, making it simple and affordable to study ICT.

Support every step of the way

Our team will make sure you finish what you start, with support from ICT instructors and staff at every step.