The IT Service Management Professional course is made up of the ITIL® 4 Foundation certification, provided through PeopleCert. The course is comprised of the topics outlined below:
Overview of Service Management and the introduction to ITIL® (Information Technology Infrastructure Library).
Introduction to the mentality and culture of how to serve the clients, and the service economy and understand your role in the Service Value Chain.
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.
The guiding principles of ITIL® 4.
The four dimensions of Service Management.
Key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value.