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IT Support

IT support encompasses all areas of ICT-related maintenance and user assistance, these including (but are not limited to): computer and network installation; troubleshooting; service upgrades; and providing client or user advice. They play a critical role in a business’ IT team, ensuring everything runs smoothly and at optimum performance. Depending on one’s position, an IT support specialist may also likely spend much of their time communicating with clients or customers, offering assistance regarding the use, maintenance, or potential issues of their company product or service.

AIICT’s ICT40120 – Certificate IV in Information Technology (Systems Administration Support) provides foundational training in the field of basic IT support. With a focus on systems administration, you’ll equip yourself with broad ICT skills in hardware, software, and network management; tech maintenance; troubleshooting; and project support. The course also explores in-demand areas such as cyber security and general programming, helping set the foundation for potential opportunities in these sectors.

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A huge thanks to  AIICT and trainer Dan who have supported me through the first half of my course. The professional and patient ongoing support, as well as the flexible learning terms has enabled me to manage work and home life while expanding my future career opportunities.
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FAQs

Plenty of workers in the IT support field carry a vocational education and training (VET) qualification. According to Labour Market Insights, 32.4% hold either a Certificate III, Certificate IV, Diploma, or Advanced Diploma qualification. Pursuing such training is often recommended for this field, as it equips you with the essentials in IT management and client support while verifying your skills as “industry standard” for the job market.

Additionally, VET qualifications are typically highly flexible and are completed in a shorter timeframe compared to traditional degrees – quickly arming you with the job-ready skills you need to start pursuing job opportunities. AIICT is an example of training provider that offers such credentials through flexible online courses.

Apprenticeships and traineeships are also available in this field, allowing you to train on-the-job towards a qualification. Such pathways are also favoured for their ability to offer formal training while giving you a first-hand look into the actual industry and work environment.

While AIICT cannot guarantee any job outcomes, our IT support courses can build you the fundamental skills you need to pursue entry-level job opportunities in the field.

Potential career paths include:

Help desk support. Our programs aim to train students in the basic skills of client support, tech installation, and troubleshooting ICT equipment. You’ll therefore build the necessary skills required to explore job opportunities in help desk support, a field dedicated to assisting users and customers with hardware, software, and general IT problems. This role requires excellent communication skills as well as a thorough technical knowledge of IT tools and systems.

ICT systems administration. With your training exploring areas of tech maintenance, security, and network management, you’ll gain the qualified skills to pursue opportunities as an ICT systems administrator. These specialists are focused on managing and troubleshooting a company’s computer systems, ensuring everything is working smoothly and operating at optimum performance.

ICT technician. Finally, the skills you build through IT support can equip you for a career as an ICT technician. Through their high-level expertise of computer technologies, these professionals are responsible for the design and development of hardware and software – along with its installation, operation, and ongoing maintenance. Those in this role not only require excellent technical abilities but also strong skills in customer service and communication, helping tend to regular support requests.

AIICT currently offers two courses dealing with IT support-related skills:

ICT30120 – Certificate III in Information Technology

ICT40120 – Certificate IV in Information Technology (Systems Administration Support)

Both comprise nationally-recognised qualifications, helping verify your skills for the job market while drawing the attention of potential employers.

Our ICT30120 – Certificate III in Information Technology offers a more general overview of common ICT systems and practices, such as the ability to configure networks and provide basic cyber security. However, the course also focuses on the essentials of client support, helping build the fundamental knowledge you need to pursue our ICT40120 – Certificate IV in Information Technology (Systems Administration Support). Through this course, you’ll hone your expertise in ICT maintenance and user assistance, building your skills in troubleshooting/fault-finding, managing user environments, and cyber security.

Through our flexible online delivery, you’ll be able to train at a time, place, and pace that suits you and your study needs best. Our online learning environment also provides the tools to network with other like-minded professionals in your course, as well as keep in regular contact with your trainers. Additionally, graduates will be granted access into our Industry Partner Program – a membership that offers career mentoring and helps link you to prospective employers as you build your opportunities in this industry.

Successful IT support professionals are excellent communicators, as much of their work is focused on assisting others with ICT-related use and maintenance. Having the skills to explain technicalities in a clear, concise, and jargon-free manner is thus essential. Strong customer service skills go hand-in-hand with this, as you’ll need the patience and interpersonal skills to navigate a user’s technical problems and provide satisfactory solutions.

Thus, IT support specialists are also keen problem-solvers, and are able to approach issues in a critical, logical manner. They also have an excellent eye for detail, helping them not only break down user issues but also assess IT systems for any potential risks or security weaknesses.

Of course, a comprehensive knowledge of the field is critical. Reliable IT support workers require through expertise of computer systems and how they work, along with common solutions; emerging technologies; and when to replace or upgrade existing equipment or software.

IT Support in TechTalk

Why Study IT Support?

There’s never been a better time to be a tech specialist, as Australia’s industries venture further into an era of digital transformation. Technologies are now reshaping traditional jobs or replacing them altogether – with completely new career paths now being formed (i.e. cyber security, cloud computing, data analytics).

With technology now a staple in our everyday lives, IT support specialists have consistently experienced high demand, and are bound to see further employment growth in the years to come. The sector also offers plenty of opportunities for career progression, with workers able to build plenty of practical, fundamental tech skills applicable to other roles in the ICT industry. You’ll not only expand on your soft skills (i.e. communication, multi-tasking, and critical thinking), but also your essential IT knowledge and technical abilities.

As IT continues to change the face of Australian business, professionals with the skills to set up, manage, and maintain these new tools and technologies will stay in ever-growing demand. Studying IT support can thus bode plenty of employment opportunity and build pathways toward higher-level specialisations. According to the Labour of Market Insights, ICT support specialists are expected to see a sharp growth of 17.4% in the years to 2026 (about 24,900 workers). The average salary currently sits at $59,354 AUD per year (according to Payscale), though earnings can greatly increase as one’s experience grows – with the highest earners receiving around $74,000 annually.

There is also plenty of full-time work available, with around 83% of qualified IT support professionals working full-time positions.

Additionally, the general IT knowledge and skills you build through IT support training can help “future-proof” your career in Australia’s increasingly digital landscape. Statistics show that 87% of the country’s jobs now require digital literacy skills, particularly after the impacts of the recent COVID-19 pandemic. With a basic knowledge of cyber security, network management, and general tech maintenance, you’ll not only grant yourself a more competitive skillset for today’s job market – but an increasingly mandatory one, at that.

The skills you build are also easily transferrable to other roles and specialties in IT, including jobs in cyber security, computer networking, and cloud computing. An IT support job can be a great starting point for further, higher-paying, and higher-skilled pathways in the industry; helping set the stage for even more rewarding ICT careers.

If you’re seeking broader, more entry-level training in general IT skills; AIICT also offers a ICT30120 – Certificate III in Information Technology, offering you an introductory look into client support and basic IT administration. Those who complete this course may then go on to pursue our Certificate IV program, or our other advanced training programs in varying ICT specialties.

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Our team will make sure you finish what you start, with support from ICT instructors and staff at every step.