Discover the daily responsibilities, essential skills, and qualifications of an IT support technician in Australia. Learn about industry opportunities, employment growth, and salary potential.
IT support technicians are tasked with ensuring all networks, devices, and other technological equipment are working as required (typically in a business setting). Their day-to-day tasks may include assessing company hardware for faults or issues, replacing equipment or issuing repairs as necessary. They likely work in a help desk or as part of an on-call support team, troubleshooting user problems online or over the phone.
These professionals are also often responsible for conducting frequent inventory of a company’s IT equipment, verifying upgrades or installing new hardware when required. They may also advise or train users on navigating these upgrades and new devices.
Employment for IT support technicians is expected to grow very strongly in the coming years – with a 14% predicted job growth by 2024, according to SEEK.
- Excellent communication (and customer service) skills for training or assisting users
- Strong organisational skills for keeping track of a business’ IT equipment, and any upgrades/modifications made
- Thorough knowledge of computers and electronic equipment
- Keen analytical skills and attention to detail; required to accurately track and monitor the day-to-day performance of systems
- Ability to work in a fast-paced environment, as multiple user requests may appear simultaneously
- Critical thinking and problem-solving skills for troubleshooting and resolving hardware issues
IT support technicians can find work in most regions of Australia, with New South Wales currently holding the largest share of workers. Weekly salary potential ($1,498) is currently similar to the all-jobs average ($1,460) with many working full-time.
$42,000 – $73,000 (Median: $55,000)*
Average Weekly Hours
41 hours (vs. all jobs average of 44 hours)*
*Source: Job Outlook
Professional, Scientific, and Technical Services; Education and Training, and Public Administration and Safety.
Most Common Qualification Level
30.8% hold a Bachelor’s Degree
Getting the skills you need is simple by studying one of our information technology courses below.
- ICT40120 – Certificate IV in Information Technology (Networking)
- ICT50615 – Diploma of Website Development
- ICT50118 – Diploma of Information Technology
- Certified Cyber Security Professional
- Certified Data Science Professional
- Certified Microsoft Full Stack Developer
- Cloud Computing Certified Professional
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A BALANCED APPROACH TO TRAINING WITH DDLS
DDLS is Australia’s largest provider of corporate IT and process training, with the widest portfolio of strategic partners and courses in Australia. For more than 25 years, DDLS has been an award-winning non-accredited training provider, spanning across Australia and into Asia.
DDLS partners with world-class companies to help organisations and individuals in the IT industry remain up-to-date with new processes, technology and platforms to reduce risk and enable efficient business practices.
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Specifically designed around building your expertise in today’s most popular technologies, the Microsoft Imagine Academy is focused on helping you to gain Microsoft Certification, a globally recognised credential that will give you a distinctive edge in the competitive job market.
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For our Certified Cybersecurity Professional course offering, AIICT has partnered with the Computing Technology Industry Association (CompTIA). CompTIA is the leading provider of vendor-neutral IT certifications in the world. These certifications are accredited by International Organisation for Standardisation and the American National Standards Institute (ISO/ANSI)