IT Support Technician

Discover the daily responsibilities, essential skills, and qualifications of an IT support technician in Australia. Learn about industry opportunities, employment growth, and salary potential.

Overview

IT support technicians are tasked with ensuring all networks, devices, and other technological equipment are working as required (typically in a business setting). Their day-to-day tasks may include assessing company hardware for faults or issues, replacing equipment or issuing repairs as necessary. They likely work in a help desk or as part of an on-call support team, troubleshooting user problems online or over the phone.

These professionals are also often responsible for conducting frequent inventory of a company’s IT equipment, verifying upgrades or installing new hardware when required. They may also advise or train users on navigating these upgrades and new devices.

Employment for IT support technicians is expected to grow very strongly in the coming years – with a 14% predicted job growth by 2024, according to SEEK.

Key Skills

  • Excellent communication (and customer service) skills for training or assisting users
  • Strong organisational skills for keeping track of a business’ IT equipment, and any upgrades/modifications made
  • Thorough knowledge of computers and electronic equipment
  • Keen analytical skills and attention to detail; required to accurately track and monitor the day-to-day performance of systems
  • Ability to work in a fast-paced environment, as multiple user requests may appear simultaneously
  • Critical thinking and problem-solving skills for troubleshooting and resolving hardware issues

Quick Facts

IT support technicians can find work in most regions of Australia, with New South Wales currently holding the largest share of workers. Weekly salary potential ($1,498) is currently similar to the all-jobs average ($1,460) with many working full-time.

Salary Range

$42,000 – $73,000 (Median: $55,000)*

*Source: Payscale

Average Weekly Hours

41 hours (vs. all jobs average of 44 hours)*

*Source: Job Outlook

Main Industries

Professional, Scientific, and Technical Services; Education and Training, and Public Administration and Safety.

Most Common Qualification Level

30.8% hold a Bachelor’s Degree

STUDY PATHWAYS

Getting the skills you need is simple by studying one of our information technology courses below.

*Sources: payscale.com.au and joboutlook.gov.au – All information is to be used as a guide only, and are accurate at the time of publication.