Discover the daily responsibilities, essential skills, and qualifications of an ICT Technician in Australia. Learn about industry opportunities, employment growth, and salary potential.
Information and Communications Technicians (ICT technicians) support the design, development, installation, operation, testing, and problem solving of hardware and software.
- Responding to incoming requests for support
- Determining software or hardware solutions to problems
- Ensuring correct and efficient use of software and hardware
- Communicating with customers in person, over the phone and via email
- Downloading, installing and configuring new software and performing software updates
- Installing, repairing and maintaining hardware and peripheral equipment such as monitors, routers and modems
- Providing ongoing coaching and tuition to users
- Maintaining records of actions taken
- Information and Communications Technicians (ICT technicians) support the design, development, installation, operation, testing, and problem solving of hardware and software.
- In 2005-2015 employment in ICT occupations (ICT technicians and ICT professionals) grew by about 23%, with ICT technicians contributing by around 8%
- A lack of ICT technicians concerns twelve EU Member States whereas no EU country reports a surplus in this occupation
- Comparing 2015 to 2025, the financial and insurance sector (business services) will employ about 70% more ICT technicians
- ICT technicians may differ according to the sector they work for. Despite these dissimilarities, common drivers of change can be identified in relation to development of new business models and processes both in IT and its user sectors
- Another key characteristic of the occupation is that skills are particularly vulnerable to the swift and constant technological advancements across sectors
- The five key skills required for ICT technicians are advanced ICT skills, problem solving, job-specific skills, learning and moderate ICT skills
$50,000 – $65,000 (Medium $65,000) *
Average Weekly Hours
41 hours (vs. all jobs average of 44 hours)*
*Source: Job Outlook
Professional, Scientific, and Technical Services; Education and Training, and Public Administration and Safety
Most Common Qualification Level
30.8% hold a Bachelor’s Degree
- Getting the skills you need is simple by studying one of our information technology courses below.
Get the latest news from AIICT, industry updates and course information.
A BALANCED APPROACH TO TRAINING WITH DDLS
DDLS is Australia’s largest provider of corporate IT and process training, with the widest portfolio of strategic partners and courses in Australia. For more than 25 years, DDLS has been an award-winning non-accredited training provider, spanning across Australia and into Asia.
DDLS partners with world-class companies to help organisations and individuals in the IT industry remain up-to-date with new processes, technology and platforms to reduce risk and enable efficient business practices.
GAIN A COMPETITIVE EDGE WITH THE MICROSOFT AZURE
Azure Dev Tools for Teaching provides developer tools and learning resources that students need to build their cloud-based skills. It also allows students to build, deploy, and manage applications with comprehensive Azure cloud services. Whether you’re a student getting started, or just interested in building cloud-based skills in your community, this platform has got the cloud development resources you need. Azure based tools and environments are profoundly used during the AIICT learning cycle and assist the students in becoming familiar with the Microsoft Azure environment utilised in the IT industry.
Specifically designed around building your expertise in today’s most popular technologies, the Microsoft Imagine Academy is focused on helping you to gain Microsoft Certification, a globally recognised credential that will give you a distinctive edge in the competitive job market.
GLOBALLY RECOGNISED CERTIFICATIONS TO PUT YOU AHEAD OF THE COMPETITION
For our Certified Cybersecurity Professional course offering, AIICT has partnered with the Computing Technology Industry Association (CompTIA). CompTIA is the leading provider of vendor-neutral IT certifications in the world. These certifications are accredited by International Organisation for Standardisation and the American National Standards Institute (ISO/ANSI)
CONNECTING THE HUMANS OF DEVOPS
Partners of DevOps Institute represent an exclusive group of organizations who have gone through the rigor & investment in supporting the advancement of the Humans of DevOps. Partners represent a crucial pillar in enabling individuals & organizations to equip them for DevOps success.
THE GLOBAL AUTHORITY ON DIGITAL MARKETING CAPABILITY
Digital Marketing Institute (DMI) is the world leader in digital marketing skills development with a proven track record in transforming the skills of digital professionals to help build successful careers and promote continuous learning, to shape the workforce of the future.
BE MORE THAN CLOUD TRAINED. GET AWS CERTIFIED
Amazon Web Services (AWS) helps learners build credibility and confidence by validating their expertise with an industry recognised credential, and organisations identify skills professionals to leave initiatives using AWS. AIICT partnered with AWS to provide beginner-friendly certification for our Cloud Computing Certified Professional course and curated content for the Certified Artificial Intelligence Professional course. AWS is a comprehensive and broadly adopted cloud platform that will allow students to innovate, experiment and iterate.
GLOBAL ACCREDITATION BODY FOR SCRUM AND AGILE CERTIFICATIONS
Scrum is one of the most popular Agile methodologies. It is an adaptive, iterative, fast, flexible, and effective methodology designed to deliver significant value quickly and throughout a project. Scrum ensures transparency in communication and creates an environment of collective accountability and continuous progress. The Scrum framework, as defined in the SBOK® Guide, is structured in such a way that it supports product and service development in all types of industries and in any type of project, irrespective of its complexity.
BUILDING VICTORIA’S DIGITAL WORKFORCE
DDLS and the Australian Institute of ICT (AIICT) were recently successful in becoming an approved training provider of the Victorian Digital Jobs Program which is a 6-month program that takes experienced mid-career Victorians and helps them transition into digital careers.
TRANSITION TO A MEANINGFUL CAREER IN TECH
Microsoft and AIICT are committed to empowering transitioning Australian Defence Force (ADF) service members and former serving/already separated members through relevant training that leads to meaningful careers in tech.